Our thoughts on AI and customer management.
April 27, 2025
Why I'm Not Building Horseless Carriages
Most people don't want more control. They want better outcomes.
Elias Torres
March 14, 2025
Why Did We Let Technology Make Customer Relationships Worse?
We've spent decades using technology to automate customers away from us. It's time to use technology to bring them closer. Agency is building the future of how businesses engage with their customers.
