Our thoughts on AI and customer management.
November 12, 2025
Announcing Agency’s $20M Series A and Kai: A Superintelligent AI Co-Worker for Customer Success
Today I’m announcing two milestones: our $20 million Series A, led by Menlo Ventures, with participation from Sequoia Capital, Felicis Ventures, Snowflake Ventures, and Databricks Ventures — and Kai, our first product, a superintelligent AI co-worker for customer success.
Elias Torres
April 27, 2025
Why I'm Not Building Horseless Carriages
Most people don't want more control. They want better outcomes.
March 14, 2025
Why Did We Let Technology Make Customer Relationships Worse?
We've spent decades using technology to automate customers away from us. It's time to use technology to bring them closer. Agency is building the future of how businesses engage with their customers.
